Study Guide

Public interest groups b. Government agencies c. Industry competitors d. Media reporters 4. Which of the following is NOT required under the Anti-Sweatshop Code of Conduct? A. Firms must ban forced labor, abuse, and discrimination. B. Firms must roved healthy work environments. C. Firms must agree to regular inspections by OSHA. . Firms must pay at least the prevailing local minimum wage. Week Two: Cross-cultural Leadership Styles and Motivators Objective: Contrast culturally appropriate leadership styles. 5. The two primary means of direct control for foreign operations are a. Statements and performance appraisals b. Currency transactions and currency repatriation c. Structure and staffing procedures d. Sales quotas and budgets financial 6. Which of the following is a true statement regarding a common leadership style in the EX.? A. A common leadership style already exists among EX. members. . It is unlikely that a common leadership style will develop in the ELI. C. EX. members agree that a common leadership style is desirable for competition. D. A common leadership style in the EX. does not exist but is likely to occur because of e-business. 7. Which of the following is a content variable of global leadership? A. Relations b. Cultural adaptability c. Physical location d. Local resources Objective: Identify culturally appropriate motivators. Community 8. John Smith travels back and forth between the United States and Saudi Arabia as n international manager.

On John’s most recent trip to Saudi Arabia, he presents his business associate, Atari Aimed, with a silk scarf. The scarf is intended as a gift for Tarsi’s wife. John’s actions will most likely be viewed by Atari as a. A thoughtful gesture from the American b. An inappropriate and impolite gesture c. A bribe punishable by imprisonment d. An obligation that must be reciprocated 9. One of the main dimensions of the labor-management relationship that an international manager must consider is a. Recruitment, training, and compensation policies b. International suppliers and distributors c. Advertising and promotional strategies d. Repatriation policies and procedures 10. Low power distance suggests that people are more motivated by a. From supervisors b. Flexible roles c. Teamwork d. Variety Week Three: Cultural Awareness Goals Objective: Define cultural awareness goals for an organization. Pressure 1 1 . Sweden barring airlines from transmitting passenger information most likely illustrates the a. Dependence on the Internet by Swedish citizens b. Enforcement of privacy rights in Sweden c. Importance of the Internet to international business d. Impact of culture on Internet usage 12.

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Which of the following is the primary reason for ineffective cross-cultural business negotiations? A. Insufficient knowledge about native bargaining rituals b. Highly restrictive government legislation c. Poorly planned business strategies d. Language differences 13. Many emerging market companies are avoiding the traditional method of internationalization and instead capitalizing on the a. Opportunities in China and Russia b. Reduction in trade barriers c. Born global phenomenon d. Offspring opportunities Objective: Define measurable critical success factors. 4.

According to research, which of the following is the most frequent cause of tension during Chinese-American negotiations? A. Perceived American misrepresentations b. Inflexibility from both Americans and Chinese c. Chinese disinterest in forming interpersonal relationships d. Lack of decision- making power held by both Americans and Chinese 15. Which of the following is a proactive reason that prompts firms to expand overseas? A. Avoiding restrictive trade barriers b. Solving logistical problems c. Responding to foreign competitors d. Seeking economies of scale 16.

As a company becomes larger, more complex, and more sophisticated in its approach to world markets, it will most likely evolve into a. A matrix corporation b. A domestic corporation c. An international corporation d. A transnational corporation Week Four: Overcoming Challenges to Cultural Awareness Objective: Identify challenges to accomplishing cultural awareness goals. 17. Which of the following is a language and communication issue that poses a challenge to many global virtual teams? A. Lack of qualified translators b. Variations in equipment speed c. Lack of visible nonverbal cues d.

Variations in time expectations 8. The degree of general importance that working has in the life of an individual is called a. Intrinsic motivation b. Extrinsic motivation c. Need paradigm d. Work centrality 19. Which of the following is a leadership style and behavior that is culturally contingent? A. Encouraging b. Participative c. Effective bargainer d. Skilled communicator Objective: Design solutions to meet cultural awareness goals. 20. Which of the following factors will most likely hinder the integration of expatriate staff with local staff? A. Exhibiting deep financial knowledge b.

Delegating a small number of responsibilities . Transferring business and technical knowledge d. Having previous assignments in the same region 21 . Which of the following is a primary challenge that faces most virtual global teams? A. Variations in management authority levels b. Differences in goal sets and work styles c. Time and cost of traveling for meetings d. Incompatible infrastructure systems 22. What is the primary reason for the varying opportunities for women that exist in different countries? A. Discriminatory education systems b. Cultural values and expectations c.

Agricultural economies d. Inadequate technology Week Five: Cultural Awareness Plan Objective: Develop a cultural awareness plan. 23. John is an American manager working at his firm’s subsidiary in Indonesia. A local government official tells John that materials could be delivered to the firm’s facility more quickly if John pays an extra fee to the port supervisor. What should be John’s first action? A. Consult his supervisor in the United States. B. Discuss the issue with his local agent. C. Refer to the company’s code of ethics. D. Consult both American and Indonesian laws. 24.

An international manager can best develop an understanding of a particular ultra by a. Creating a cultural profile for that country or region in which the firm does business b. Assuming that American cultural styles and practices can be successfully transplanted c. Using stereotypes to develop cross-cultural understanding in a business setting d. Hiring locals rather than expatriates for management positions in overseas subsidiaries 25. The most likely, underlying purpose of leadership is to help employees a. Annual promotions and raises b. Work independently and with others c. Examine their highest potential at work d. Feel satisfied about their Job performance ran Objective: Explain criteria for assessing the effectiveness of the cultural awareness plan. 26. How will negotiators most likely benefit from exhibiting an understanding of the opponents’ viewpoint during presentations? A. Opponents succumb quicker to concession strategies than to aggressive bargaining tactics. B. Considering both sides promotes the assessment of a wide range of resolution alternatives. C. Emotional appeals not backed by information will be more persuasive to skeptical opponents. D.

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